Refund policy

Returns & Refunds

All Forestside Living products are made to order. Because each item is produced specifically for your order, we do not accept returns or exchanges due to a change of mind, ordering the wrong item, or other customer preference.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at forestside.living@gmail.com.

Please include your order number and clear photos showing the issue. Once the issue has been reviewed and approved, we will arrange a replacement or refund as appropriate.

You do not need to return a damaged or defective item unless we specifically ask you to do so.

Order Changes & Cancellations

Orders may be canceled within 15 minutes of being placed. After the 15-minute cancellation window has passed, orders can no longer be canceled or changed because production may have already begun.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order cannot be delivered because an incorrect or incomplete address was provided, additional charges may apply for replacement or reshipment.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.

For any questions regarding your order, please contact us at forestside.living@gmail.com.